Refund policy

Caelorè Refund & Return Policy

We want you to love your Caelorè fragrance. Because perfumes are a personal care item, we handle returns a little differently than regular products - here's how it works.

Damaged or Incorrect Orders If your order arrives damaged, leaking, or you received the wrong item, contact us within 3 days of delivery with your order number and photos of the product/packaging. We'll arrange a replacement or refund at no extra cost to you.

Change of Mind Due to hygiene and safety standards, we're unable to accept returns or exchanges on opened or used perfume bottles. If a bottle is unopened, unused, and in its original packaging, you may request a return within 7 days of delivery.

Refunds Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are processed within14 business days to your original payment method, or as store credit if you paid via Cash on Delivery.

How to Start a Return Email us at support.caelore@gmail.com or call +92 323 1482303 with your order number and reason for return.